Refund & Cancellation Policy

01Overview

This Refund & Cancellation Policy explains how paid subscriptions to cleverqa.com ("CleverQA", "we", "us", or "our"), a service operated by Clementina Enterprises LLC, are billed, cancelled, and refunded. It applies to all paid plans purchased through cleverqa.com. By starting a subscription you agree to this policy together with our Terms of Service.

02Free trial

New paid subscriptions begin with a 14-day free trial. We collect your payment details when the trial starts, but you are not charged until the trial ends. You can cancel at any time before the trial ends and you will not be charged. If you do not cancel, your subscription automatically converts to a paid plan and your payment method is charged for the first billing period.

03Subscriptions and billing

Paid plans are billed monthly in advance. By starting a subscription you authorize us and our payment processor to charge your payment method the applicable plan fee on a recurring basis until you cancel. Prices are shown on our pricing page and may change; we will give you advance notice of any change to the fees for your plan before it takes effect.

04Cancelling your subscription

You can cancel your subscription at any time from your workspace billing settings, or by emailing us. When you cancel:

• Your cancellation takes effect at the end of the current billing period.
• You keep access to your paid features until that date.
• You are not charged again and your plan does not renew.
• We do not provide partial refunds for the unused portion of a billing period, except where required by law.

05Refunds

Subscription fees are generally non-refundable, because the 14-day free trial lets you evaluate CleverQA before you are charged. That said, we want you to be treated fairly. We will review a refund request, and typically issue a refund, in cases such as:

• A duplicate or accidental charge.
• A billing error on our part.
• A charge disputed within 14 days of the first payment on a new subscription where the service was not used in any material way.
• An extended service outage that materially prevented you from using the plan you paid for.

Refund requests are handled on a case-by-case basis at our reasonable discretion. Approved refunds are returned to your original payment method and may take several business days to appear, depending on your bank or card provider.

06Failed payments

If a scheduled payment fails, we may retry the charge and will attempt to notify you. If payment cannot be collected, your paid features may be suspended or your workspace downgraded until billing is resolved. Cancelling does not waive fees already due for a completed billing period.

07Your statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction. Where such rights apply, they are in addition to the terms above.

08Changes to this policy

We may update this Refund & Cancellation Policy from time to time so that it accurately reflects our service and billing. Unless otherwise required by law, material changes will be posted on this page with an updated date and will apply to billing periods that begin after the change.

09How to cancel or request a refund

To cancel, use your workspace billing settings or contact us. To request a refund, contact us with your account email and the charge in question and we will get back to you.

• Via Email: support@cleverqa.com